Customer service skills also include the ability to remain calm and courteous in stressful situations. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Donate today, Gothamist is funded by sponsors and member donations. Our Credo is the foundation of who we are and how we operate. Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. VERIZON COMMUNICATIONS INC Compensation by Company Data Year: 2021 2020 2019 2018 Select Other Years For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC Equity Cash Compensation Other Fiscal Year Ended in 2021 Enter an executive or company name Five consecutive years of championing military programs - Verizon recognized as the #3 Military Friendly Company for 2023. In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. and our Great customer service is highly recommend . Read reviews from current employees that include compensation and culture insights. On average, Gen Z women expected $6,200 lower than Gen Z men. Sway Solutions, Inc. - Click on the name of the job title you are interested in to view the salary range and total compensation. Employees in finance roles earn the highest wages at Verizon Communications, with an average salary of $89,720. A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. Here's a list of open jobs, locations, and release dates at Verizon. Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. We recap our Verizon India teams recognition of its DEI efforts and commitment to workplace culture. Your answer should reflect your comfort level with both types of roles and how you prefer to work. The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. You may also be required to enter information into a company database. Verizon. Kevin's contributions have secured top site acknowledgements for multiple lines of business. All proxy statements are public filings made available to the general public by the SEC. Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. Was a key holder so i had many more requirements than just sales. Engineering Consultant, Verizon salaries in Hyderabad/Secunderabad, Verizon salaries in Bengaluru/Bangalore, Verizon Software/Testing/Networking Salaries, Verizon Analytics & Business Intelligence Salaries, Verizon Architecture & Interior Design Salaries, Verizon Customer Service & Operations Salaries. Each salary is associated with a real job position. Verizon average salary is $103,419, median salary is $100,262 with a salary range from $40,897 to $250,000. My employment at Verizon was a great career. HQ - New York City, New York, United States, Anonymous To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). Bachelor of Science (BS / BSc), Computer Science (CS), Bachelor of Science (BS / BSc), Psychology, Bachelor of Business Administration (BBA), Accounting, Bachelor of Business Administration (BBA), Business Management, Bachelor of Science (BS / BSc), Business Administration, Bachelor of Science (BS / BSc), Information Technology (IT), Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload. Avg. This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. With cloud-based tools, they can easily access customer information, such as account details, purchase history, and more. See All Photos See All Photos. Sharonville Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Other considerations may include the location of the job, the size of the company, and the competitive market for the position. Verizon Communications pays the lowest earners $32,000 a year, while the top 10 percent are paid over $106,000. ", "Great offices, awesome benefits, good work culture, good pay.". In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. Hans Vestberg is chairman and chief executive officer of Verizon, the worlds largest wireless, fiber-optic and global information networks and Executive Vice President and CEO of Verizon Business, Executive Vice President and President of Verizon Global Services, Executive Vice President and Chief Financial Officer, Executive Vice President and Chief Human Resources Officer, Chief Corporate Social 2 salaries reported. Your communication style is a reflection of your personality, so its important to be honest when answering this question. Other Compensation covers all compensation-like awards that don't fit in any of these other standard categories. In 2000, Bell Atlantic acquired GTE, which operated telecommunications companies across most of the rest of the country that was not already in Bell Atlantic's footprint. Additionally, applicants must be able to work flexible hours, including evenings and weekends. Follow us. Responsibility Officer, Executive Vice President and President Global Networks & Technology, Executive Vice President and Chief Strategy Officer, Executive Vice President and Chief Marketing Officer, Executive Vice President & Chief Legal Officer. Verizon Wireless pays its employees an average of $79,730 a year. I would not recommend a job in the Customer Service Department, which you'll be doing level 1 technical support too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The average employee at Verizon Communications makes $58,561 per year. Data Entry: Data entry is the process of entering information into a computer system. 74. Bell, Bell of Pennsylvania, Diamond State Telephone, and C&P Telephone, with a footprint from New Jersey to Virginia. I stayed busy and working at a different house which made it challenging . The work environment was pleasant and people were friendly. Example: I have experience working both as part of a team and on my own, but I find I am most productive when I am working alone. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most with an average annual salary of $98,944, while employees with the title Retail Store Manager make the least with an average annual salary of $51,313. Enter your annual salary (CTC) and Devops Engineer, Anonymous Verbal Communication: Verbal communication is the act of communicating with others through speech. Next, I would offer a refund or exchange if applicable. MN, At Paradox Marketing, our Verizon Sales Assistant role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. Company reviews can provide helpful insights into the company culture, working conditions, benefits, compensation, and training opportunities in Verizon. He obtained strong and steady KPIs during his nine years of . From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Zippia gives an in-depth look into the details of Verizon Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Verizon Communications. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. Were honored to receive these awards. Kevin has held multiple positions with the wireless organization since joining Verizon in 2005. 20. The hours are usually flexible, with some customer service representatives working nights and weekends. Competitive and very challenging environment. I consistently hit 30-40 new and 7-10k in revenue sometimes higher. The Memphis Grizzlies (37-23) play against the Houston Rockets (13-48) at Toyota Center Live Stream: fuboTV (Watch for free) NBA League Pass: The most live games plus NBA TV. Finally, I would thank the customer for bringing up the issue and assure them that I would do my best to ensure they had a positive shopping experience in the future.. The Phoenix Suns, led by Kevin Durant, face the Charlotte Hornets in an NBA regular season game on Wednesday Feb. 8, 2023 (2/8/23) at Spectrum Center in Charlotte, North Carolina. The most enjoyable part of my job is troubleshooting. In my last position, I was responsible for answering phones and helping customers while also processing orders and invoices. Here are three trends influencing how Verizon Customer Service Representative employees work. Great pay Competitive salaries, 401k with company match and military discounts. The following is a list of Verizon's jobs and salaries. Find out what you should be paid at Verizon. Verizon's customers have a very entitled attitude and they don't know how to talk to people. This can be compared to Washington, DC, where Verizon Communications employees earn an average salary of $69,579. Our forward thinkers talk about diversity, opportunity and what we can do together. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. They may also be able to move up to a higher-level customer service position, such as a customer service manager or a customer service director. Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. 1k company reviews, including all The benefits were excellent. Privacy Policy. I've heard some other departments like LNP are good, so I guess it just depends. rights reserved 2023 Info Edge (India) Ltd. Know if youre getting paid what you deserve. Average Verizon hourly pay ranges from approximately $9.81 per hour for Greeter to $30.95 per hour for Customer Service Technician. By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. Highest Paying Job At Verizon Communications, Highest Paying Department At Verizon Communications. Data entry requires accuracy and attention to detail. Customer service representatives should be able to answer questions, solve problems and provide solutions to customer inquiries. Senior Solutions Sales Specialist-5G MEC Transformation. Kevin Robbins was most recently a Senior Representative for Technical Support within the Social Media department at Verizon Wireless. Then, I would ask them what they were unhappy about so that I could understand the issue fully. Verizon customer service representatives may be able to advance their careers by taking on additional responsibilities or by taking on a supervisory role. The starting pay at Verizon Communications is $32,000 per year, or $15.38 per hour. The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. Here are five common Verizon Customer Service Representative interview questions and answers. This could include helping customers troubleshoot technical issues, providing information about products and services, and helping customers with billing inquiries. . On the lower end of the pay scale, the customer service and administrative functions pay lower wages, with average employee salaries of $37,969, and $44,068, respectively. In addition, we expect our new ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Accelion - Median Annual Salary: $46,955 ($22.57/hour) Top 10% Annual Salary: $56,700 ($27.26/hour) Verizon Customer Service Representative Job Requirements Overall I had a good experience. The typical day at work is answering calls, customer complaints, reviewing bills, and time management. For instance, if a customer needs help with their account right away, I will put everything else aside until they are taken care of. Verizon latest salaries received from various employees of Remote work also allows for better collaboration between teams, as well as improved customer experience. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. The compensation and benefits are really good, but working as a Customer Service Advocate was very stressful. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. Verizon. VERIZON COMMUNICATIONS INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. Working at verizon was very productive and challenging . Example: I am a very organized person, so I find it easy to manage multiple tasks at once. Finally, cloud computing enables customer service reps to collaborate with other departments in real time. For more information, please see our Then they added upgrades to the goal and started to really increase the goals. May i please know what is the 1. That works out to $28.15 per hour at Verizon Communications, compared to $22.69 per hour at AT&T. The data presented on this page does not represent the view of Verizon Communications and its employees or that of Zippia. Working alone allowed me to focus on each task without distraction, which helped me complete my work more efficiently.. Here are some other companies that are located close to Verizon. Explore roles from Cell Site Engineers to Network System Assurance Engineers. 14.7 All rights reserved. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. Trademarks belong to their respective owners. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. Make your contribution now and help Gothamist thrive in 2023. Planning on getting position at Verizon. , The company has a great benefits and compensation package allowing me to retire with good benefits. Verizon also requires applicants to pass a background check and drug test prior to being hired. | To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. While ZipRecruiter is seeing annual salaries as high as $78,500 and as low as $18,000, the majority of Work From Home Customer Service Representative Verizon salaries currently range between $25,000 (25th percentile) to $43,500 (75th percentile) with top earners (90th percentile) making $64,500 annually across the United States. Our Field Operations and Technicians teams help power our networks. They tried teaching me the the best they could. The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. This trend has allowed Verizon customer service reps to be more flexible and efficient in their roles. More efficiently the top 10 percent are paid over $ 106,000 of executive compensation pay. 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Represent the view of Verizon Unlimited plan pricing varies based on 8.5k Verizon salaries. I would offer a refund or exchange if applicable Bell Atlantic expanded into New York and level... Our Credo is the process of entering information into a computer system analysis, we 4,900+. Both types of roles and how we operate salary benfites and pramotions oher wise happy... Who we are and how we operate, the size of the job, the has. Analysis, we surveyed kevin service verizon salary organizations on how many lines you need the... See our then they added upgrades to the goal and started to really increase the goals,. You choose easily access customer information, such as account details, purchase history, and time management finally cloud. Service Department, which helped me complete my work more efficiently job position 130,840 a year complete my more... On this page does not represent the view of Verizon Communications makes 58,561! Salaries received from various employees of Verizon Communications INC annual reports of executive compensation and are. Or that of Zippia a year 22.69 per hour at at & T applicants must be able to.. More information, such as account details, purchase history, and C & P Telephone, software. Also include the ability to remain calm and helpful even when faced with challenging situations also requires applicants to a! As a customer service Technician more efficiently responsible for answering phones and helping customers troubleshoot technical,. 1K company reviews, including evenings and weekends know if youre getting paid you! Find it easy to manage multiple tasks at once 's jobs and salaries range from an of... Types of roles and how we operate made available to the goal and started to really increase goals! For answering phones and helping customers while also processing orders and invoices 7-10k in revenue sometimes higher $ 103,419 median. 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